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Help Center

Frequently Asked Questions

We want to bring you closer to the information you need, whether that be theproper
way to set up your design, or how to choose the right type of coatingfor your postcards.
Take a moment to read some of our most common questions.

What is bleed?
A bleed is when an image extends beyond the trim edge of the product.
If your image is not white on all four sides, you MUST include bleeds in
your files. Add 1/8” (.125”) to each side of the file. For example, for a
2” x 3.5” business card with full bleed, the image size should be submitted at 2.25” x 3.75”

What type of files do you accept?
While PDFs are preferred and recommended for art uploads, we accept any of the following file formats:
Adobe Acrobat (.pdf)
Adobe Illustrator (.ai, .eps)
Adobe Photoshop (.psd, .tif, .jpg)
Adobe InDesign
QuarkXpress(.qxd)
Visit our File Preparation Help Center for more info.

Can I pay by check?
Yes, we can accept payment by check. However, this process takes much longer than a credit card transaction. If you prefer to pay by check, you must mail in a completed order form including payment and print ready artwork. Once we receive the order it will be submitted but remain “On Hold” until the check clears with the bank. After the check has cleared, the standard turnaround time will apply.

What shipping options do you offer?
Our primary method of shipping is via UPS. If you have an account with UPS or with a different shipper, you may provide Print Runner with your account number and we will arrange a pick up to fulfill your order.